Comprehensive Technical Support and Software Upgrades are available to all our customers who have a Maintenance contract with us.

For an annual fee, users have unlimited access to our dedicated Technical Support team via telephone, fax and email. We also provide web based tutorials to get you up and running with the software as soon as possible.

Technical Support

The mission of the ITEM Technical Services Group is to be an extension of your engineering team. Not only are we available to assist you with using our software, but we can also help you through the reliability, safety and risk modeling processes, start to finish. Whether via telephone, email, instant messenger or webinars, our staff of experienced and interested engineers will go the extra mile to ensure you get the answers you need. With offices in the USA and UK, we easily cover your worldwide support needs.


Periodically we upgrade our software products, adding improvements and new features on a regular basis. Maintained customers are able to download these updates from our website, or request them to be sent on CD, when available.

Our continued development enables our customers to keep up to date with the latest technological advancements. This is something that, in our increasingly competitive times, is becoming of greater importance and a commercial necessity.

Enhance Your User Experience Now

If you are an existing ITEM software user and would like to take out an annual maintenance contract for your current products, giving you access to the very latest editions of the programs and outstanding support, then please give our sales team a call or drop them line on at the contact details below:

US Office :   |   Tel : +1 (240) 297 4442

UK Office :   |   Tel : +44 (0) 1489 885085