Technical Support

Have questions or need a product update?

The mission of the ITEM Technical Services Group is to be an extension of your engineering team. Not only are we available to assist you with using our software, but we can also help you through the reliability, safety and risk modelling processes, start to finish. Whether via telephone, email, instant messenger or webinars, our staff of experienced and interested engineers will go the extra mile to ensure you get the answers you need. With offices in the USA and UK, we easily cover your worldwide support needs.

A database of product questions and answers is available in our Knowledgebase section in the Customer Area. This area also allows existing maintained customers to download the latest versions of our software, and additional documentation.

Maintained customers can log in here:

User Name :   Password :    

Customers In North & South America:

  • To talk to a technical support representative call: +1 (240) 297 4442
  • Fax us your questions or inquiries to: +1 (240) 297 4429
  • Email your technical support inquiries to support@itemsoft.com.
  • Fill out and submit the online technical support form on the right.


Customers In U.K. & Rest of World:

  • To talk to a technical support representative call: +44 (0) 1489 885 085
    (Mon - Fri 8:30am to 5:00pm GMT)
  • Fax us your questions or inquiries to: +44 (0) 1489 885 065
  • Email your technical support inquiries to support@itemsoft.com.
  • Fill out and submit the online technical support form on the right.

 

 

 

 

 

 

 

 

 

 

 

 

Support Request Form | please complete

Please fill in your details below: (* = requried field)

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Please provide details about your technical inquiry in the space below, including the software product name, module and version number :

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